Product Feedback
Customer satisfaction means everything - happy customers, referal business, word-of-mouth. Every time a customer sends back a satisfied comment there is a warm moment at MadeByGrandad. Every time a customer suggests a feature or an improvement, the design is reviewed and modified if it makes it better.
A selection of the many comments and reviews is shared here. Customer feedback in the MadeByGrandad Etsy shop is 100% 5-star.
LOVE THIS BAG and working with Roy to get it just the way I wanted was the best experience. As a designer and builder/maker, I can say this is the nicest quality of anything I think I've ever purchased.
FANTASTIC SERVICE
shipped in super duper time. High standard stitching, good quality fabric. Excellent.
This is my second bag purchase from "Grandad" and I'm certain it won't be my last. In both cases Roy worked with me to design a bag to my specifications, and they are quite different. The first is an oversized bag intended to carry several books and folders / notepads. It is made of a wonderful Harris Tweed and works perfectly. For this bag, I wanted something better suited for everyday use. I contacted Roy, and this time he guided me to one of his standard bag designs, but with a wonderful wool cloth for the exterior. It is designed to last, carries one or two books plus a notebook, and has pen slots, zippered pockets, and several clever hidden storage areas - all of which make it as practical as it is nice to look at. I carry this bag with me everywhere I go; I treasure it, and I'm sure I'll be back for another! Thanks, Roy!
Wow just wow. Another amazing bag from Grandad. This is the third one I have bought now as I like to mix up the designs depending on what I am using them for. Absolutely love this one. Made to my chosen colours and added an extra pocket for my phone. The craftsmanship on these bags are incredible and far better than the mass produced rubbish you find elsewhere. If you want a hand crafted, well made, well designed bag then I implore you to order from Roy.
Roy is an amazing craftsman and seller. I highly recommend these quality bags to anyone who travels. These bags are built to last and every attention to detail is paid. Roy is a talented and genuinely nice guy. Buy his bags!
My bag has arrived today and it is beyond perfect. It is well made, is the perfect size and has the the features such as zipped pockets for valuable items and storage for loose items i wanted. I have been looking for ages for such a bag thank you.
This bag is perfect in every way. It is the bag I have been looking for for years. Thank you so much.
LOVE, LOVE, LOVE my new bag made by Grandad. I tell everyone that compliments me on it that Grandad made it! It's the nicest bag I've ever owned. It is plenty large enough to fit my travel journal, my iPad Pro 12.9", my watercolors and my pens. The amount of pockets and places to store stuff continues as I find more each day I rearrange my stuff. The tweed is certainly a show stopper. People comment on how lovely it looks. It looks nice with the leather strap, which now is a bit stiff, but has been "softening" with use and is really comfortable. Shipping was perfect. It actually arrived early. Thank you for such a great experience in your shop. I would definitely recommend to friends in a heartbeat. I look forward to many years use of my bag.
